It is easy to understand, even for a man who is not a marketing specialist, the importance of communication nowadays. Perhaps more than in any other period in history, it now feels the need for effective, persuasive and resonant communication, especially since you communicate with patients, more or less emotionally destabilized people. Many times, the way you address a patient can distinguish between his desire for healing or the acceptance of the disease, especially if we refer to severe conditions. Any specialty you have, you will discover in this course online a perfect communication guide with each patient, any affection, age, gender or degree of understanding would have.
Within this training program, we will discover the communication model, with the steps of the communication process and the characteristics of the message, then we will address feedback, communication barriers (we insist on emotional ones) and discover techniques Optimization of communication with the patient.
Afterward, we will discover the various forms and types of communication and you will find out the main elements needed for resonant communication, whether we are discussing individual or group communication, whether we refer to formal or informal communication.
We will then discover what channels the message is transmitted to. In the mid-70, communication specialists Albert Mehrabian and Bernard Weiner established the following report of the perception of information by the receiver in direct communication: 7 by words, 38 by Paralimbaj, mainly intonation and inflection Voice, and 55 through visual language. Since then, nothing has changed in this regard, so that, nowadays, every effective communicator knows the importance of these paths of transmitting and percpeating information. In this chapter, we will thoroughly explore every element of each communication channel, so that you are most aware of the importance of all your messages, regardless of the path you choose to communicate. In the face of the patient, knowing how questions are addressed for a correct anamneosis or how the indications of treatment are transmitted is extremely important for your patient to follow the therapeutic variant you recommend.
Listening is the other half of effective communication, and the dialogue, before being a type of art, is a need for each of us. This means having the opportunity not only to express ideas and feelings but also to know how to listen to fully understand your patient’s message. To retrieve important aspects from the patient’s speech (which may be to long or inconsistent and chaotic), observe the patient and discover what hides behind surface messages, observe non-verbal communication, the one that can give you more clues Important than words, it represents as many elements as we will insist on in this chapter.
We will conclude this course by understanding that real communication is carried out in two ways, it is authentic and implies, alongside words, gestures, a medium of transmission, a basic component: emotion. We will address in this chapter special situations of communication, situations in which your patient is in various emotional states, marked by fear, fear, sadness, depression, anger or anger, and we will discover the necessary techniques to transform such a patient In one compliant, with confidence that any affection would have, respecting the indications received, has every chance to heal.
The “resonant communication with the patient” program is a customized and interactive training program that runs for 1-2 days (individual or team). The program includes video materials, documents, workshops, personal discovery questionnaires, and quizzes.
The program benefits from weekly follow-up included for 3 months and can be completed by a minimum of 6 individual Business Coaching sessions.