The assessment of individual professional performances is a continuous process, necessary to achieve the objectives of an organization. There are two important aspects of this process: how the employee assesses his degree of development and how the employer sees the employee’s performance. And, if as a rule, the employee measures the effort to arrive at the satisfaction, the employer measures the tangible results obtained, measurable and quantifiable. The best way to reach an agreement on how to assess individual performance is the establishment of a measurable performance assessment system so that at any time, managers and employees are the same values as regards the expected results.
A generally accepted assessment system must pursue all activities undertaken by the employee. Thus, in the case of a Medical representative or sales representative, the assessment of his field performance, individual visits or group presentations, is essential.
Mode of deployment:
- Participation of Councilman Neva Training at Double visits Medical representative/Sales Representative-customer (6-7 visits, customers established in advance with the consent of the employer or customers according to the routing).
- Between visits, short feedback sessions are held to ensure the comfort of the representative.
- For each rated employee, the hiring company receives an evaluation report, amounting to approximately 10 A4 pages, consisting in the objective scoring of 41 evaluation criteria proposed by Neva Training.
- The field assessment is complemented by the results of several psychological questionnaires (choice of the employer): Interpersonal competency Questionnaire, questionnaire for the discovery of motivating factors, personality questionnaire, questionnaire Response to the conflict.
It is indicated that each field assessment process is complemented by a coaching process. It consists of short training sessions & coaching between visits, along with the final coaching session, lasting about 1 hour and taking place at the end of the day of double visits. The purpose of the coaching session is to raise awareness of the current level of skills and to assume future development responsibility to achieve the desired and required performance by completing the future action plan.