As a Service Engineer, you are an extremely important link to the company. Interacting with the company’s partners in the territory, your first role is to represent the organization’s image in front of them honorably. Who sees you, sees the organization you belong to, which is why your appearance, your behavior, your knowledge, and your technical skills, all must be flawless.
At the same time, your role is to create, maintain and “grow” the relationship with the company’s customers in the territory. Consolidating a portfolio of customers is a permanent and high-importance activity for the long-term company’s success, which requires many skills that you will develop throughout your career, alongside colleagues from other departments.
Important to note is that, in terms of lower or higher policy changes in the health system, portfolio or work tools, customers are the ones who remain. So, permanent care, a professional approach and a relationship to the highest standard of business and commitment, is the recipe for success for every company that sells medical equipment. That’s why the value you represent is invaluable.
The program “Excellence in Customer Service” is a customized and interactive training program that runs for 2-3 days (depending on the size of the team).
The program benefits from weekly follow-up included for 3 months and can be completed by a minimum of 6 individual Business Coaching sessions.